Information & FAQs
Got Questions? We’ve Got Answers
FAQ
Find quick answers to the most common questions about our services, process, and support. If you don’t see what you’re looking for, feel free to contact us.
Do I own the items at the end of my lease?
No, you don’t automatically own them, but you have the option to buy for a small nominal fee
Can I keep my items at the end of the lease?
Yes! Most customers pay the small fee and keep them.
Is this a rent-to-buy arrangement?
No – it’s a standard consumer lease with an optional purchase at the end
When will I get my End of Lease Statement?
We send it 90–120 days before your lease ends.
Do I have to return the items?
No, you can return them or pay the small fee to keep them.
How do I pay the nominal fee if I want to keep the items?
Instructions come with your End of Lease Statement, or just Contact us
Can I negotiate the buyout price?
Yes, we’re flexible – give us a call text or email. Contact us
What if my item breaks during the lease?
Contact us immediately and we’ll organise a warranty repair ASAP: https://orangerentals.com.au/contact-us/
Can I pay through Centrepay?
No – we use direct debit or PayTo only.
What is PayTo?
PayTo is a secure direct debit system you control from your banking app – safer and faster than old direct debits. You can even select a payment time!
Do you deliver to everywhere in Australia?
Yes, including most rural and remote areas – just check with us. Contact us
How do I get support?
Email : hello@orangerentals.com.au or
call: (08) 6388 3552
Do you check my credit score?
We may do a credit check, but we focus on your current ability to pay – past issues don’t automatically disqualify you.
Do I need to pay a bond or upfront fee?
No bond or upfront payment required.
Can I choose weekly instead of fortnightly payments?
Yes, absolutely
I want to follow you on Facebook, can I?
We would love that! https://www.facebook.com/people/Orange-Rentals-Australia/61555966007364/
Can I rent a laptop or gaming computer?
Yes, however these items are only available to existing customer with 6 months payment history
How long do I have to wait before I can apply for another item?
We require 8 payments between your first and second consumer lease
Are you rent 4 keeps?
No we are not rent 4 keeps. Although you are able to rent items, and you may opt to pay a small fee and keep the item at the end. We are not affiliated with rent 4 keeps
How can I apply to rent?
You can apply any time day or night - simply APPLY NOW
Who can apply to rent?
To apply for rental, you just need to be 18 years+ of age and either an Australian citizen or permanent resident and be able to provide proof of stable income.
Why Do Orange Rentals need me to provide an electronic bank statement?
Under the law, we must verify information about your financial situation. The simplest and safest way to do this is by using a secure 3rd party service called “Credit Sense”. To use the Credit Sense system, you’ll need to have internet banking set up. Or you can email 3 months of PDF statements to hello@orangeerentals.com.au
How does Orange Rentals make a decision about an application?
By law, we cannot enter into a contract with you if it could be considered “unsuitable” for you. This means that the contract must meet your needs and that you can afford it. The information you provide to us during the application will allow us to determine whether we can legally enter into a rental contract with you. There may be other reasons why we aren’t able to approve a rental application. We do conduct a credit check, however, we do not have a strict “no bad credit history customers” policy; we assess every application on its merits. We will be open and transparent with you about how we have assessed your application
Is rental better than buy? Isn't it more expensive?
Over the full contract term, rental is more expensive than buying. However, renting spreads the cost. You should consider your individual circumstances before applying. For example, if you have the money available in full then buying them may be a better option for you.
What happens when I'm approved?
Once you’re approved, we will take information from you about the products you wish to rent. We will then set up your rental contract documents and email them to you to sign electronically. Once we receive the contract back from you, we will arrange for delivery to occur. For small items, you may be able to pick them up from a nearby retailer.
What rental terms are available?
Our contracts are for a 36 or 48 month period. You can also choose to make your payments fortnightly or weekly.
The item I want to rent isn't pictured can I still rent it?
If you don’t see something you love, Just get in contact to get pricing for other items Contact us
What must I do after receiving the goods?
Check them to make sure they’re in new, working condition and, if you have any concerns, you should contact us straight away.
How do I make payments?
For your convenience, we have automatic payment options available, such as PayTo and Ezidebit Direct Debit. We can discuss your payment options upon your application approval. Centrepay & BPAY are not available payment options
Why cant I pay through Centrepay?
From November 2025 Services Australia stopped allowing deductions for "basic Household Goods" this was not our decision. However PayTo will allow you to pick the day and time of your deduction from your bank and has no fees.
What happens if my product breaks down during my contract period?
Call us and let us know and we will arrange for the product to be repaired, or replaced if a repair is not possible. This is a free of charge service to you throughout the contract term. Keep in mind though, while we provide service cover for product faults and breakdowns, you are responsible for keeping the goods safe from damage and loss. If an item is lost stolen or broken, it is not covered and will not be replaced. Contact us
If I'm not happy with something what can I do?
We always want our customers to be happy, and we do our very best to make this happen! However, if you think we’ve let you down in some way, or that we’ve not done what we should have under the rental contract, please contact us at hello@orangerentals.com.au to let us know why you’re not happy.
Can I rent a phone? Like iPhone or Samsung?
Yes, however these items are only available to existing customer with 6 months payment history
